It is a categorization of various services, divided into categories for the convenience of choosing services on both Firaman and Fira World sides. Categories help customers identify the type of service they need more easily.

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What service categories can I choose?

• Design & Graphic
• Development & Tech
• Writing & Translation
• Animation and Video
• Business
• Consulting
• Data
• Digital Marketing
• Influencer
• Music & Audio

It is a type of service category, dividing the main types of services into more specific services so that customers can choose the services that meet their specific needs more accurately, such as:

Design & Graphic has the following Service Types:

Digital Marketing Design, Fashion Design, Logo&Brand Identity, Packaging&Covers, Product&Gaming Design, Web&App Design etc.‍

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How Service Type is important ?

Categorizing your services into subcategories helps to clarify your service offering, allowing clients to select more specific services, which increases the chances of getting work that matches your skills and expertise.

Service upgrades are value-added or extensions of the core service offered to customers, where customers can purchase additional services to receive higher or higher quality services. For example, adding additional revisions, expedited delivery, or providing special value-added services.

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Why should I add an upgrade to my service?

Adding upgrades allows you to generate additional revenue by offering added value to your customers, and also makes your service more appealing. Customers often like options that can improve or add value to the service they receive.

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How many types of service upgrades can I add?

You can add multiple service upgrades depending on the nature of the service you provide. It is recommended that you offer a variety of upgrade options that are not too complicated, so that it is easy for your customers to choose.

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What are some examples of service upgrades?

Examples of service upgrades include:

• Adding a revision
• Fast Delivery
• Adding additional features or services
• Providing services in special file formats, such as purchasing original files (Source File)

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How will adding an upgrade affect the price?

Adding an upgrade increases the price of the core service based on what the customer chooses. For example, if the customer requires expedited delivery, you can set an additional price for this service.

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Can customers choose more than one upgrade?

Yes, customers can choose multiple upgrades at once, depending on which upgrades you offer. Offering multiple options increases your chances of making a sale.

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What upgrades should I add to my service?

You should consider what additional features the client might want to add to the core service, such as faster delivery, additional revisions, or work that requires specialized skills. Upgrades should be value-added for the client and can be implemented without compromising the quality of the core service.

Name of service is the name of the service that you give to the service you offer. It should clearly describe the nature of the service and attract customers so that they immediately understand what you provide.

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Why is service naming important?

Creating a clear and catchy service name can help attract customers and make your service stand out from the competition. A good name helps customers understand that your service is what they are looking for.

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What should a service name include?

The name of the service should include words that describe the nature of the work, expertise, and strengths of the service, such as “professional logo design services” or “fast and accurate document translation.”

Should I name my service short or long?

Service names should be short and concise, but can convey the details of the service well. Names that are too long can confuse customers. Use important and attention-grabbing words.

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Can the service name be changed?

You can change the name of your service if you find that the original name is not appealing to customers or does not convey a clear meaning. You should choose a name that is appropriate and consistent with the actual service you provide.

Should the service name contain keywords?

Yes, you should include keywords related to your services to help customers search on the platform or website. Using keywords will make it easier for customers to find you.

What is Description?

A service description is a detailed description of the service you offer, including what the customer will receive, the scope of work, and any special features that make your service different.

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Why is service description important?

A clear and detailed description of your services will help your clients understand what you offer, giving them more confidence in their decision to use your services. It will also help reduce misunderstandings about the scope of work and expectations.

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What should a service description include?

The service description should include:

• Information about what you will be doing (e.g. “designing a responsive website”)
• Scope of work (e.g. "Includes 5 page design with 3 revisions")
• Special features (e.g. "Delivery within 3 days")
• Customer expectations (e.g. "Customer will receive files in PDF and JPG formats")

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How long should a service description be?

Your service description should be long enough to provide complete and clear information, but not too long. Typically, two to three paragraphs will suffice. Aim for clarity and to-the-point communication.

What images must be included in the service?

These are images used in conjunction with the services you offer on the platform to provide customers with examples of your work, work patterns, or images that convey those services.

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Why is using images important?

Images help to grab the attention of customers, making your services stand out more. They also help customers understand and see the overall picture of your services or work more clearly.

What type of images should I use to display my services?

You should use images that are relevant to your services, such as samples of work you've done, your work process, or images that demonstrate the quality and uniqueness of the work you provide. If you provide design or art services, using images of your actual work will help build credibility.

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What is the ideal image size and resolution?

The image size should be compressed to a size that is not too large for fast loading. It is recommended to use JPG or PNG files to maintain quality and the total file size should not exceed 50 mb.

What is Package Service?

Package service is a combination of multiple services in one set, which can be selected according to customer needs. There are different price levels and features in each package, such as Basic Package, Standard Package, and Premium Package.

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Why should I offer a service package?

Offering service packages allows customers to choose services according to their budget and needs. It also helps increase sales by offering a variety of choices and makes customers feel that they are getting value for their money by choosing a package that meets their needs.

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What should a service package include?

Service packages should detail what the customer will receive in each package, which may include:

• Scope of work in each package
• Working period
• Number of revisions
• Additional features in higher packages

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How many packages can I have?

In general, it is recommended to have 3 package levels.

• Basic Package
• Standard Package
• Premium Package

To provide customers with a variety of options, but not too many that may confuse them.

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How should I set the price for each package?

Prices should reflect the value customers receive in each package, starting with a basic package that is affordable and includes basic services, while standard and premium packages should gradually add higher quality additional services. Prices should be set appropriately for the value of the work.

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Can I customize the services in each package?

You can customize each package by adding or reducing the scope of work or offering different additional services in each package to give customers a better value for their money when purchasing a higher package.

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Can I add extra services to each package ?

Yes, you can add extra services to higher-tier packages, such as additional editing, faster delivery, or other extras not included in the basic package.

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How much detail should I describe my service package?

You should clearly and thoroughly explain each service package so that clients understand what they will receive, such as the scope of work, the time frame, and any special features of each package.

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Does offering packaged services really help increase sales ?

Offering packaged services can really help increase sales because customers love having choices and tend to choose the package that offers the most value. It also makes it easier for you to tailor your services to your customers’ budgets.