FAQ on Firaman
/
Order Systems

Order Systems

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

What is Order Systems for Package Service?

Order Systems for Package Service is a system that allows customers to choose to purchase services included in a package, which may consist of several services at a reasonable price or related additional services.

How to use Order Systems for Package Service?

Customers can access the service provider's application, then select the desired package, then follow the ordering process, such as selecting the Programing & Tech service > Receive a website development service with Flutter > 5,000 baht package > Continue. And when the customer presses to order, the system will notify via the Order page on the service provider's side.

Order Systems with Add Upgrade

It is a system that allows customers to add additional services to the main package, such as logo design services, adding upgrades, or requesting additional files, etc.

How do you use the Add Upgrade system?

Customers can choose the service provider's application, such as selecting Programming & Tech > Web app development with Flutter > Package 5,000 baht > Continue > Upgrade Package > Add screen.

Is there an additional cost for the Add Upgrade?

Generally, adding an upgrade incurs additional costs, depending on the type of upgrade chosen. For example, adding a screen for use costs 1,000 baht, and requesting additional files costs 500 baht, etc.

Can I cancel the Add Upgrade after completing the transaction?

Cancellation of the Add Upgrade after payment has been made cannot be canceled or refunded under any circumstances.

How will the Add Upgrade affect current usage?

Adding upgrades often has a positive impact on current usage by introducing new capabilities or features that enhance the user experience. However, it is important to ensure that the upgrade does not cause issues with the existing services or products in use.

Order Systems: Status and Order Details

It is an important part that helps customers track and check the status of their orders, as well as view details of the services ordered. This system keeps customers informed about the progress of their orders and important information regarding the services they have ordered.

What is Status Order?

Order Status refers to the status that indicates the progress of an order from start to finish of the service, including "Pending," "Processing," "Complete," and "Cancelled."

What is a Detail Order?

Detail Order refers to the information regarding a purchase order that includes the ordered service items, service provider, quantity, price, order date, shipping information, and other related details.

How can I check the status and details of my order?

The service provider can check the status and details of the order through the application on the Order page.If the order status does not change or there are no updates, what should be done?If the order status does not change for a long time or there are no updates, the provider should contact the Support team to check on the progress or inquire about the reason for the status not changing.

Why was the order canceled and the status shows as "canceled"?

An order may be canceled for various reasons, such as failed payment or an order that does not meet the conditions. If the status shows "canceled," the provider should check with the Support team to find out the actual reason.

No results found.