FAQ on Firaworld
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Support Systems

Support Systems

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How can I contact support via email?

You can contact the support team via email by sending your questions or issues to the support email specified in the application: support@wiselysource.com

What is the Q&A system in a Support System?

The Q&A system is part of the Support System that gathers frequently asked questions and basic answers for users, to help you find answers on your own without having to wait for a response from the support team.

How can I find answers from the Q&A system?

You can access the Q&A system through the "Help" or "Frequently Asked Questions" (FAQ) page on the application website. You can search for questions related to your issues or inquiries in the designated categories.

How can I contact support through Facebook Messenger?

You can contact support via Facebook Messenger by sending your questions or issues to the support team in the application.

How to submit additional feedback?

The method for submitting feedback is as follows.

Go to the More page > Help Center > Share feedback.

Press the button that contains the content related to the feedback you want to submit.

  • Share an Idea - Users can suggest new features, improvements, or creative concepts to help enhance our systems and services.
  • Report a bug - Report any defects encountered regarding issues or bugs occurring in the system so that the team can investigate and resolve them.
Click the "Share an Idea" or "Report a bug" button.

1. Press the button for related content.

2. Please fill out the form along with the details of your suggestions.

3. Attach file. You can add images to the report or provide additional suggestions.

4. Press the "send" button to submit your report.

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